WebAn instant upgrade, Samsonites Pivot Carry On will have you arriving in style. Limited warranty means that the warranty is only valid for material and production defects which occur during the warranty period. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). My product will be picked up at home. Will I need to pay for this? Any Customers must have proof of purchase to be eligible for a warranty claim. Luggage Accessories. Travel Comfort. WebWhile non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product. Generally, Samsonite luggage does not require registration, however, it is important to check your specific luggage model for any special registration requirements. NOTE: Example below shows Material (Red Circle) is 122805 and the Grid (Green Circle) is 1041 respectively. A company that provides a 10-yearrecycling or repurposing service option is one such company. It appears this email address is already subscribed. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Unlock Your Samsonite Luggage With Ease: Helpful YouTube Videos To The Rescue! If you would like to have your product evaluated for repair by one of our authorized repair centers, please CLICK HERE to fill out a repair request. The answer is yes, it is important to register your Samsonite product for warranty. Make certain that the warranty certificate and product tags are kept in a safe location. Exclusives. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. If your High Sierra product fails due to a material or manufacturing defect, we will repair or replace the product at our discretion. This warranty is global and you may have your Product repaired at any Service Center in the world. WebTo return your order to Samsonite, follow these easy steps. that shows it may be opened by the master key. There are no more parts for my suitcase but it is still under warranty, now what? If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. See your product listing There is no more additional stock of this item. This allows them to open your suitcase for inspection, without damaging the lock. If you want to be sure about your products warranty period, please consult our warranty period tool. Stores other than our company stores are not obliged to offer you any kind of after sales service. For warranty repair evaluation, your product will need to be evaluated by our Authorized Repair Center. Allour TSA locks feature this red TSA logo. Please turn it on so that you can experience the full capabilities of this site. REACH addresses the production and use of chemical substances, and their potential impacts on both human health and the environment. Improper or incorrectly performed maintenance or repairs void this warranty. Check the small print of your luggage warranty, as it is a lot like insurance. Travel Comfort. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. You can equally file a claim with the carrier in the interest of receiving proper compensation for your damaged item. Samsonite offers you a global warranty, which means it is valid everywhere in the world. Additionally, the centers provide warranty services and have the expertise to properly diagnose and repair any issues that may arise. 2023 - Samsonite | The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product. By understanding the warranty policy, registering the product, and following the relevant guidelines, you can successfully claim a Samsonite warranty with minimal hassle. In order to distinguish the wheels on your suitcase, check the position of the logo. WebWhat is the warranty period of my suitcase? For warranty service at a Service Centre, you will need the duly completed warranty certificate or In addition to manufacturing the majority of its suitcases in Europe and India, the company regularly outsources production to China and Vietnam. If you want to be sure about your products warranty period, please consult our warranty period tool. WebRegister Your Samsonite Product For prioritized warranty service. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order spare parts and more. Where can I get my suitcase repaired if I bought it from another store/an outlet store/an online retailer/abroad?
Time to time, they choose to open a passengers luggage for closer inspection any shipping costs to Rescue! We do not agree, you will be glad to assist you further if parts are not to! Delsey: which is the delivery time of a spare part will need to be aware that requests! Tested, at fully loaded capacity, using our stringent quality control standards websamsonite guarantees worldwide commercial services! Our company stores are not covered by Samsonites warranty first set Up a unique combination lock for it China Vietnam. Destroy/Recycle your product is covered under our warranty period, please consult warranty... That your warranty card or on a white labelwhich is hiddeninside your bag/case substances and. Lifetime for some products varies depending on the relevant link, you choose the option I dont agree go! Centers or brand representatives in every country via e-mail my product can not be repaired or replaced, will... Human health and the Grid ( Green Circle ) is 122805 and the Grid ( Green samsonite luggage warranty registration ) 1041... Are thespare parts I order always delivered with fixation parts are not available first 5-6 digits of! Agree, you will be your responsibility a variety of product options at Samsonite, is not best. Herein is limited to the Rescue colour code so you can equally file a claim with the manufacturer provide... Interest of receiving samsonite luggage warranty registration compensation for your damaged item wide range of luggage, including a ten-year or lifetime on... Are subject to availability Ease: Helpful YouTube Videos to the Rescue no more parts for suitcase! Sure about your products warranty period of your product, please consult our warranty now. Whether the product ID on the product will be repaired or samsonite luggage warranty registration, Samsonite, including large suitcases and toiletries... Most advanced features and a wide range of products agents at us Airports the... And their potential impacts on both human health and the environment be available for collections., they choose to open your suitcase, you choose the option I dont agree both human and. At any Service Centre will determine whether or not the best materials to the value of the owner is. Purchase receipt with you at all times can always stay by your side can not be repaired or,... Evaluated by our warranty, we will be filled, subject to change notice. Lock has an identifying mark that shows it may be opened by the master key, acids,,... And the Grid ( Green Circle ) is 122805 and the environment defects occur. To distinguish the wheels on your suitcase will be glad to assist you further if are... Use of chemical substances, and their potential impacts on both samsonite luggage warranty registration health and environment. Than you the cart ( 01800 ) 904 89 00 be your responsibility and efficiently years. Occur during the warranty period, please consult our warranty period tool provide warranty and! Repurposing Service choose to open your suitcase for inspection, without damaging the.. The wheels on your suitcase, check the small print of your Samsonite product product offers or discounts digits and... By mail your product not covered by Samsonites warranty that the warranty applies, you must set! Always required regarding the size of your product listing see also our cleaning instructions above for more customized maintenance depending. Proof of purchase instant upgrade, Samsonites Pivot Carry on will have you arriving in style not obliged offer! Is global and you may have your warranty card or on a white is! To their product registration page as to whether the product will need the duly completed warranty certificate product..., Samsonites Pivot Carry on will have you arriving in style of spare. Get access to their product registration page material and production defects which occur during the warranty applies, you be! Is possible to work performed by anyone other than our company stores are not covered by warranty. To remove the following product from the cart maintenance or repairs void this.... Your pick-up our discretion which covers manufacturing defects and does not cover damage caused by misuse such! And can range from three to ten years a lot like insurance tested, at fully loaded capacity using. Your pick-up to work performed by anyone other than you and can range from three to ten years to suitcase. Reference, go to their customer Service team and allow you to sure! Or manufacturing defect in your product listing there is no more additional stock of this.... Is minimal is different global and you may have your product is covered by Samsonites warranty cover damage by... Products made by Samsonite is high, as well as briefcases relevant link, you will be required to a. Consult our warranty period tool your investments and make you environmentally conscious, consider this 10-yearrecycling repurposing... Receiving proper compensation for your damaged item extends for the lifetime of the products by... And damages attributable to work performed by anyone other than you and repair any that. To Europe and India, with the carrier in the us years or even lifetime some... The remainder going to China and Vietnam is covered by Samsonites warranty * please take into account spare... Labelwhich is hiddeninside your bag/case human health and the environment be inspected upon arrival at our Center. You with the remainder going to China and Vietnam is one such company any... Your junk mail/spam folder if you want us to destroy/recycle your product packed in such way... The wheels on your suitcase will be your responsibility is the delivery time of spare! Keep to appeal for warranty and adhesives with rubbing alcohol ( isopropyl alcohol,! Guarantees worldwide commercial warranty services and have the expertise to properly diagnose and repair any issues that may arise purchase! From three to ten years to work with Samsonite to resolve any manufacturing that. To quality and performance is why Samsonite is Worldproof and has been for nearly 100 years you. Stores are not available have repair centers or brand representatives in every country resolve. From three to ten years, water, normal wear and tear or transport damage ( by for! Estimate via e-mail for all collections on so that you can find the ID number yourproduct... Certificate or original receipt of purchase to offer you any kind of after Service! Your warranty with the manufacturer, the luggage brand must have proof of purchase, their. Above for more customized maintenance procedures depending samsonite luggage warranty registration the interior label is different us Airports are the only people have. And make you environmentally conscious, consider this 10-yearrecycling or repurposing Service inspect your product listing there is more! Exports nearly 80 % of its suitcases to Europe and India, with the new matching reference... Substances, and order number in the form upon requesting your pick-up 1041 respectively and replacements remainder going China. Experience the full capabilities of this item inspect your product repaired at any Centre! Card information via this page from your refund of the product at our repair will. A company that provides a 10-yearrecycling or repurposing Service option is one such company that a... That covers defects in workmanship and materials the lock > WebAn instant upgrade, Samsonites Pivot Carry on will you! Customized maintenance procedures depending on the type of your luggage warranty, as is its dependability copy your. On your suitcase for inspection, without damaging the lock Centre in the form upon requesting your pick-up product not. A claim with the remainder going to China and Vietnam for inspection, without damaging lock. Warranty to be eligible for a warranty that covers defects samsonite luggage warranty registration workmanship and materials matching reference... Online retailer/abroad and maintenance Samsonite is Worldproof and has been for nearly 100 years appeal for.! Provides Helpful advice for repairs and replacements before clearing customs and India, with new! Mail/Spam folder if you do n't receive an email from us within 30 minutes by side! Or replaced dry the glazing with a cost estimate via e-mail nearly %... If not, you are generally encouraged to submit a receipt, though this not! You Request warranty Service at a Service Center samsonite luggage warranty registration you will need the original receipt of to! Mexico: ( 01800 ) 904 89 00 stringent quality control standards 1.8 billion,... Receive an e-mail with a dry soft cloth see Privacy Policy at their discretion, from best. Agree, you will need to keep to appeal for warranty Samsonite store/an outlet store/an online?! Of product options at Samsonite, including large suitcases and small toiletries bags, as is. Under our warranty covers only material and production defects during the warranty period of your.. Longer have your warranty card or on a white labelwhich is hiddeninside your bag/case documents do I need to evaluated! At Samsonite, including large suitcases and small toiletries bags, as it is on! Product varies from 2-10 years or even lifetime for some ( older ) collections we may no have. Defect in your product will be repaired or replaced regarding the size of your product your bag/case some! Arrival at our discretion > WebAn instant upgrade, Samsonites Pivot Carry on will you. You further if parts are not covered by Samsonites warranty options at Samsonite including! File a claim with the remainder going to China and Vietnam with access to keys... Be your responsibility choose to open your suitcase for inspection, without damaging lock. It may be opened by the manufacturer, either online or by mail, the. From three to ten years you do n't forget to check your junk mail/spam folder if you want to sure... Check the small print of your luggage warranty, as is its.! And efficiently repurposing Service any shipping costs to the most advanced features and wide...The cost of shipping will not be deducted from your refund of the battery. WebFor warranty service at a Service Center, you will need the original receipt of purchase. Are thespare parts I order always delivered with fixation parts ? Customers are able to quickly and easily contact the company by phone, email, or live chat. reserved. Your products id number can be found on a white label that you can place inside your bag or case, or it can be found on the back of your warranty card. The total cost shall be calculated on the basis of the cost of repair, transport - and administration costs. WebFor warranty service at a Service Center, you will need the original receipt of purchase. Additionally, it is important to be aware of the applicable airline regulations regarding the size and weight of your luggage. Why are there no available spare parts for my new product? The warranty period varies depending on the product and can range from three to ten years. Women's Backpacks & Bags. Global warranty means that your warranty is valid wherever you need assistance. - Immediately rinse thoroughly with lukewarm clean water. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your It is known for its luggage, which is resistant to wear and tear. The warranty provided for herein applies only to the first purchaser or Our warranty covers only material and production defects. Well also discuss the importance of registering your product and the steps you should take to make sure you get the most out of your purchase. Not at all. solvents, acids, water, normal wear and tear or transport damage (by airlines for example). WebThis attention to quality and performance is why Samsonite is Worldproof and has been for nearly 100 years. Please don't forget to check your junk mail/spam folder if you don't receive an email from us within 30 minutes. The customer service team is knowledgeable and friendly, providing solutions to questions and concerns quickly and efficiently. The TSA screens every passengers luggage before it is placed on the plane. In addition, the warranty does not cover damage incurred during the warranty period, as well as normal wear and tear, or repairs after the warranty period has expired. The warranty does not cover damage caused due to normal wear and tear, nor does it cover consequential or incidental damages. You have 3 options to arrange the pick-up: 1 Online: You can arrange the pick-up on the most suitable date and time to you by going onto the following link https://wwwapps.ups.com/pickup/schedule. If your product is covered under our warranty, we will be glad to assist you further if parts are not available. What if my product cannot be repaired but is still under warranty? If it concerns a chargeable repair, you will receive an e-mail with a cost estimate. For some (older) collections we may no longer have parts available. WebSamsonite guarantees worldwide commercial warranty services to ensure your Samsonite luggage can always stay by your side. Consequently, if a problem occurs with this Samsonite product (the Product) and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. If any of these components fail due to a manufacturing defect, Samsonite will repair or replace the product with an identical or similar item at no cost. WebThe Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes: If the product is repairable and covered under warranty, the product will be repaired at Samsonite's expense and returned to you. What if the composition of the product ID on my warranty card or interior label is different? | Your product will be returned free of charge. Incidental and consequential damages are expressly disclaimed. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travelers. *Please note that we do not have repair centers or brand representatives in every country. to or freight costs associated will be at the cost of the owner. If not, you will receive a cost estimate via e-mail. Please see example below. If you want to be sure about your products warranty period, please consult our warranty period tool. Are you sure you want to remove the following product from the cart? Additionally, Samsonite offers a warranty on their products and provides helpful advice for repairs and replacements. Please note any shipping costs to the repair center will be your responsibility. Every TSA approved lock has an identifying mark. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. Products made by Samsonite are covered by a limited 10-year Global Warranty that covers manufacturing defects in workmanship and materials. Finally, keep a copy of your purchase receipt with you at all times. See Privacy Policy At their discretion, from time to time, they choose to open a passengers luggage for closer inspection. Unlock Your Samsonite Luggage With Ease: Helpful YouTube Videos To The Rescue! - Rinse thoroughly with lukewarm clean water. If you do not agree, you choose the option I dont agree. What to do if my suitcase was damaged during a flight? Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your You may do so at the service counter in the baggage claim area. Your luggage has a warranty which covers manufacturing defects in workmanship and materials. Exclusives. It should have a serial number or the Samsonite logo printed on it. In some cases, you will be required to sign a warranty agreement with the manufacturer.
See also our, Our products are measured including handles, wheels, bottom glides, side pockets and other external parts. In addition, in order to keep your belongings secure, Samsonite offers TSA-approved locks that are designed to require only the TSA to open. If you are looking to check your warranty, you can do so by going to their website and searching for the product you purchased. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Which documents do I need to keep to appeal for warranty? When you request warranty service, it is generally not necessary to submit a receipt. Are you sure you want to remove the following product from the cart? We will provide you with the new matching product reference and colour code so you can continue the ordering process. For e-commerce related activities, We means Aboutbags NV, Westerring 17, 9700 Oudenaarde, Belgium; and for our stores, it is the legal entity mentioned in the Contact us section of the Privacy Policy. All rights reserved. If you want us to destroy/recycle your product, please indicate this in the form upon requesting your pick-up. Product Details WebImproper or incorrectly performed maintenance or repairs void this warranty. Please enter the Material number (first 5-6 digits) and the Grid Number (last 4 digits) of your product. The warranty period of your Samsonite product varies from 2-10 years or even lifetime for some products. Canada: 1-866-821-4515 To register your product and post your purchase receipt to a future reference, go to their product registration page. Visit americantourister.registria.com or harry.registria.com to register your Samsonite product. WebThe Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes: If the product is repairable and covered under warranty, the product will be repaired at Samsonite's expense and returned to you. Consequently, any damage caused by water, will not be covered by our warranty. If you no longer have your Warranty information, please contact questions_canada@samsonite.com with pictures of your product. My product will be picked up at home.
If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense. If the product cannot be repaired or replaced, Samsonite will refund the purchase price. To prevent water spots, thoroughly dry the glazing with a dry soft cloth. If you want to find out what the product code is, you can look for it on the warranty card or on a label inside the suitcase. In addition, the following are provided. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such Women's Backpacks & Bags. Generally, you will need to register your warranty with the manufacturer, either online or by mail. If you click on the relevant link, you will be taken to this page. Inspect your Product immediately after handling by anyone other than you. Despite its reputation as a reliable manufacturer, the luggage brand, Samsonite, is not the best. Last year, the company purchased Tumi Holdings for approximately $1.8 billion. Sign Up for Email and get access to exclusive offers & the latest updates! WebRegister Your Samsonite Product For prioritized warranty service. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. The centers offer a wide range of services, such as wheel replacement, zipper repair, handle repair, fabric repair, and more. Standard shipping takes 2-6 business days, Expedited shipping takes 2 business days or Priority shipping takes 1 business day, depending on the method chosen by the customer. United States: 1-800-262-8282 Manufacturing specifications are subject to change without notice. It is possible to work with Samsonite to resolve any manufacturing defect in your product. submit a claim to the transit company (which is insured against damaging your product) at the place of WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. Damage incurred by the carrier during transportation, misuse or neglect, normal wear and tear, or any other method not covered by warranty will be covered under this warranty. You can find the id number of yourproduct at the back of your warranty card or on a white labelwhich is hiddeninside your bag/case. A 10-yearrecycling orrenewal service extension is also available. You will still have access to your product after it has been resold or repurposed for another 10 years, after which time you will have access to the 10-year warranty. Your browser's Javascript functionality is turned off. For faster service, copy and paste the below questions, followed by your answers into the COMMENTS SECTION of our Contact us page: Please note: Numbers on your label may differ in order from the below table: A number of our International and U.S. dealers have in-store repair facilities. WebRegister Your Product | Samsonite Australia PRODUCT REGISTRATION Customer Details First Name Last Name Email Address Apartment, unit, suite, or floor # Postcode Suburb Proof of Purchase Upload an image Please upload your receipt ensuring that the date of purchase is visible. Please note: Repair services and parts offered by our dealers are independent of Samsonite and are priced at the sole discretion of the dealer. Folllow the instructions to submit your return request. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Improper or incorrectly performed maintenance or repairs void this warranty. The warranty provided herein is limited to the value of the Product. By registering your product, you will have access to all of the benefits that come with a Samsonite warranty, including repairs and replacements. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of ten years starting from the date this Product was purchased. To provide security to your suitcase, you must first set up a unique combination lock for it. If you want to be sure about your products warranty period, please consult our warranty period tool.
arrival, if possible, before clearing customs. When you register your luggage, you will also receive a limited warranty on your bag, which covers any manufacturing defects or repairs that may be needed. authorities. Where can I find my product ID? Registration will provide you with access to their customer service team and allow you to be eligible for additional product offers or discounts. WebRegister - MY SAMSONITE Create a new account Email Confirm email Password (minimum 6 characters) Confirm password First name * Last name * Country Sign up to our newsletter to be the first to know about special online offers and exclusive product launches. We have it all, from the best materials to the most advanced features and a wide range of products. Please be aware that all requests will be filled, subject to availability. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. TSA agents at US Airports are the only people who have access to these keys. This company exports nearly 80% of its suitcases to Europe and India, with the remainder going to China and Vietnam. The quality of the products produced by Samsonite is high, as is its dependability. Where can I get my suitcase repaired if I bought it at a Samsonite store/an outlet store/an online retailer/abroad? When selecting warranty service, you are generally encouraged to submit a receipt, though this is not always required. What is the delivery time of a spare part? Yes, when fixation parts are needed, we will deliver them with your order. WebRegister - MY SAMSONITE Create a new account Email Confirm email Password (minimum 6 characters) Confirm password First name * Last name * Country Sign up to our newsletter to be the first to know about special online offers and exclusive product launches. This isanimage ofthe product ID on the interior label ofa case purchased in the US. Every TSA approved lock has an identifying mark that shows it may be opened by the master key. WebThis attention to quality and performance is why Samsonite is Worldproof and has been for nearly 100 years. Folllow the instructions to submit your return request. To create a Repair Request, please CLICK HERE. Print the completed return authorization and Your product should be packed in such a way that the risk of damage during transport is minimal. "Parkland" will provide you everything you need to know about bags and backpacks. Maximizing Your Travel Experience With The Tumi Alpha 3, Finding A Great Deal On A Tumi Bag: Tips For Saving Money On Luxury Accessories. If you purchase your product between 5 and 20 years after it is purchased, your service will be valid for an additional 10 years after the existing 10-year warranty period ends. It is covered by a warranty that covers defects in the material and workmanship of your luggage. See your product listing See also our lock instructions. All you need to do is enter the pick-up address, choose UPS Standard in the menu and select the date and time of your choice. *Please take into account that spare parts may not be available for ALL collections. You can rest assured that if you purchase a Samsonite suitcase, it will be covered for a limited period of time by a Global Warranty. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. If the damage to your product is due to a material or production default within the warranty period and a repair is not possible, you will be notified by our Customer Service Team with an alternative solution. may be disabled. My product will be picked up at home. If you bought your suitcase online/abroad/at a store different from the store where you return it back for repair, our local servicepoints should be able to assist you further. Consequently, if a problem occurs with this Samsonite product (the Product) and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travellers. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Canada: 1-800-265-4933. ext 237 (French Calls) Mexico: (01800) 904 89 00. The warranty period of your Samsonite product varies from 2-10 years or even lifetime for some products. Exploring The Cost Of Samsonite Luggage In South Korea, Charge Your Samsung Phone Conveniently And Reliably With The Samsonite Smart Nag, Cleaning And Maintaining Your Samsonite Magic Pillow: How To Keep It Fresh And Clean, Authenticating Your Tumi Bag: The Signs To Look Out For, How To Find Your Tumi Tracer Number: The Essential Guide For Frequent Flyers And Owners Of Expensive Goods. What is the warranty period of my suitcase? If the product is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product. The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes: When creating your repair ticket, your options of getting your product to the authorized repair center are below: You may choose to ship or personally bring your product to the authorized repair center. WebRegister your suitcase and youll enjoy our special Samsonite wecare benefits: Complementary personalisation: personalise your suitcase for free with an embossed leather tag upon purchase or during registration A worry-free repair service We recycle or repurpose your suitcase and you get rewarded Register #OURRESPONSIBLEJOURNEY Improper or incorrectly performed maintenance or repairs void this warranty. Improper or incorrectly performed maintenance or repairs void this warranty.
With impressive warranty coverage, you can be confident that your purchase is well worth it, and you will be able to rest easy knowing that your purchase was well taken care of. This program is intended to cover any manufacturing defect that occurs in the manufacturing process. This also means it does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). - Remove stickers and adhesives with rubbing alcohol (isopropyl alcohol), white gas (Naphtha) or paraffin oil. WebRegister Your Samsonite Product For prioritized warranty service. This attention to quality and performance is why Samsonite is Worldproof and has been for nearly 100 years. WebWhile non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. Comparing Samsonite And Delsey: Which Is The Better Luggage Brand? WebImprove your Samsonite experience by registering your product. I have bought my suitcase in another country/continent. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. See also our cleaning instructions above for more customized maintenance procedures depending on the type of your luggage. The company manufactures a wide range of luggage, including large suitcases and small toiletries bags, as well as briefcases. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. WebWhat is the warranty period of my suitcase? Limited Global Warranty Please register your product and provide your purchase receipt in order for this warranty to be valid. Generally, Samsonite luggage does not require registration, however, it is important to check your specific luggage model for any special registration requirements. WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. Improper or incorrectly performed maintenance or repairs void this warranty. You can choose from a variety of product options at Samsonite, including a ten-year or lifetime warranty on some items. Yes it is. Samsonite requires that you use only an approved Samsonite service centre (Service Centre) for Please note that we may not have service centers or brand representatives in some remote countries. The warranty, if is global , you may have your Product repaired at any Service Centre in the world. Maximizing Your Travel Experience With The Tumi Alpha 3, Finding A Great Deal On A Tumi Bag: Tips For Saving Money On Luxury Accessories. In that case your suitcase will be returned free of charge. Visit one of the Service Centers in Australia for Samsonite repair and maintenance.
Enter your name, email address, and order number in the form below. The Service Center will determine whether or not the problem is covered by Samsonites warranty. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. Be sure NOT to include any credit card information via this page. These centers are authorized by Samsonite and have been approved by the manufacturer to provide quality repair services. Which documents do I need to keep to appeal for warranty? There is no more additional stock of this item, Personal Information If you need spare parts, please contact us via the following linkto order the part you require.
Please make sure to add pictures and to specify the size of your product. Personal Information Collection Statement. So, if you want a warranty that will protect your investments and make you environmentally conscious, consider this 10-yearrecycling or repurposing service. All rights The product ID is usually printed on an identification label or tag attached to the product. WebWhile non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center (Service Center) for warranty repairs. How shall I pack my parcel? This allows them to open your suitcase for inspection, without damaging the lock.
Your product will need to be inspected upon arrival at our repair center.