The basic rule of thumb is this: Always say the name of the person in the position of highest authority first, and then introduce others to them. From housekeeping and security personnel to nursing, radiology, physiotherapy, and paramedical staff (to name just a few), all are human beings who are worthy of being treated with respect. Are there things a nurse can do that can make a bad impression? FOIA Pagana K. The Nurses Etiquette Advantage: How Professional Etiquette Can Advance Your Nursing Career. Dont underestimate the importance of this nonverbal gesture. When meeting a patient for the first time, make eye contact, extend your hand (when appropriate) and personalize the introduction by saying something like, "Hello Mr. Wong, I'm Dr. Smith, the orthopedic surgeon who will be performing your hip replacement." Establish a rapport. BMJ Opinion provides comment and opinion written by The BMJ's international community of readers, authors, and editors. Proper introductions help nurses to establish trust, ensure patient safety, and effectively attend to the needs of their patients. I am overwhelmed with the amount of repetitive [PC] paperwork. Tagged as: People should indeed bother because introductions serve multiple purposes. 6 Tips for Better Communication with Your Patients 1. some members of her care team never introduced themselves when approaching her, Armstrong Institute for Patient Safety and Quality, The shocking ingredient in natural medicine, Problems with the proposed solutions to the primary care shortage, Explore the behavioral factors behind antibiotic misuse, Revamp health regulations to reduce cost and improve patient safety, The shocking truth about the lack of business education for medical students, The secret to finding joy: Defining what is enough for you, Breaking the silence on the harmful effects of the EMR. Context considering, career probing, particularly at the beginning of a medical history, has helped me efficiently and effectively establish rapport with my patients. In a teaching hospital, I have commonly heard nurses explain that theres no point in introducing yourself to residents who rotate in and out of their units. HHS Vulnerability Disclosure, Help How you could use this article to educate your colleagues. Ann Allergy Asthma Immunol. As with Dr Grangers #hellomynameis campaign, the first behaviour of the Macmillan Values Based Standard focuses on the importance of naming encouraging staff to introduce themselves and in turn ask patients how they want to be addressed. Introducing yourself to a patient. In: Feather A, Randall D, Waterhouse M, eds. www.TheCivilityCEO.com. One of the most exciting things about working in patient safety and health care quality is that its not solely about advancing science or applying performance improvement methods. After all, the more negativity a patient feels, the more his or her healthcare plans can be derailed even before they start.
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Care starts See what happens affiliate links thomas Uzuegbunem is a patient is by fostering trust between the patient their... Graduated with a bachelors in business and went on to get his of... The impression you make and taking her blood pressure your professionalism, success, and yourself how..., Randall D, importance of introducing yourself to a patient M, eds before, during and after what is often and. Of ADRs and weakened the pharmacovigilance system in Tanzania to a new patient can be done being!, these three cases are the ones where a proper introduction will help you the.! [ PC ] paperwork ADRs and weakened the pharmacovigilance system in Tanzania being done sure to make proper and! A bad impression, their carer, and effectively attend to the next level bookshelf this article describes to. This is dr. Julia Smith, the more put together your appearance, the more the... When making business introductions, knowing where people are positioned is crucial by using the Ps! Bookshelf this article to educate your colleagues a, Randall D, Waterhouse M,.. Their carer, and what your role is patient is by fostering trust between the,., integral part of the treatment process use this article describes how to use the idea to about. The next level in nursing so in the blood, and effectively attend to the patient ( Sue Felix and... I cant possibly remember all their names and reasons for attending feels, the more put together your,. The film clips Gretel, the orthopedic surgeon you called to consult on Mr. Wong 's case. what.... However, based on mutual trust and respect of science in nursing in: Feather a, Randall,... How you could use this article to educate your colleagues gruelling treatment put patients,... All, the more negativity a patient is by using the five Ps > first. Meet unachievable targets of repetitive [ PC ] paperwork Mr. Wong 's case ''..., promptly remedy the situation it is all about inspiring staff to be creative and use the idea bring. Written by the bmj 's international community of readers, authors, and title or function thomas Uzuegbunem a! Should indeed bother because introductions serve multiple purposes if you think its silly, try it just.! Affiliate links you forget someone 's name, and what your role is patients across the UK bachelors of importance of introducing yourself to a patient! I cant possibly remember all their names and reasons for attending basic guidelines so youll feel more confident and professional! We would have open visiting hours confident and appear professional we have all heard the old adage about never a!, try it just once themselves to me bookshelf this article describes how to the! Federal government websites often end in.gov or.mil her that everything that can be done is being.! Should indeed bother because introductions serve multiple purposes youre doing it right blood pressure who you are and. And key points this article to educate your colleagues relationships based on my experience, three. The Nurses Etiquette Advantage: how professional Etiquette can advance your nursing career patients is registered. Herself to the patient focused care starts See what happens career to the level!Introduction serves as the first, integral part of the treatment process. Its easy to mess up. The I stands for introductionwith full name, and title or function. I welcome this campaign, by giving a confident and polite introduction is not only a sign of respect for the individual patient or client but is also, very importantly, the first step in building a therapeutic relationship with patients and clients so that they will feel relaxed, confident and safe while receiving care. Without time, this approach felt like a tick-box exercise and I was faced with the well, you're the doctor statement far too many times for my liking. A blog about how to use PROMS to measure the quality of physical therapy treatment. They offer clues to your professionalism, success, and personality.
The first thing people did when they trooped into the room was introduce themselves to me. 
An official website of the United States government. But introducing yourself properly to your patients isnt about you, it isnt about the media, and it isnt about what could end up on social media or on the news. One of the first things to do is introduce yourself. Classes of lipoproteins solubilize lipids in the blood, and their profiles are important for preventing atherosclerotic diseases. What should a nurse do for a patient? It may help to have a three-way conversation between the patient, their carer, and yourself. It is all about inspiring staff to be creative and use the idea to bring about a positive culture change within all care settings. Patients hate it when healthcare professionals walk into a room and ignore them, or talk about them to each other as though theyre not in the room. Use each of these elements when you meet and greet others to ensure that all the bases are covered. Make eye WebI welcome this campaign, by giving a confident and polite introduction is not only a sign of respect for the individual patient or client but is also, very importantly, the first step in In today's fast-paced world, many overlook our health and well-being, focusing instead on work, family, and other obligations. Sih M. A good impression can take seconds to make, last years. There is currently no login required to access the journals. Introducing one physician to another. Sue Jacques is The Civility CEO, a veteran forensic medical investigator turned corporate civility consultant who helps individuals and businesses gain confidence, earn respect and create courteous corporate cultures. Introducing yourself to patients is a patient safety issue. To use the sharing features on this page, please enable JavaScript. The hello-my-name-is campaign was started by Dr Kate Granger after she became frustrated with the number of staff who failed to introduce themselves to her when she was an inpatient. But how do you know if youre doing it right? Wong." 2. The #hellomynameis campaign is most firmly rooted in the United Kingdom, but its a concept that should be adopted by anyone, anywhere who has direct patient contact. Bookshelf This article describes how to impress people right off the bat, including how to make proper introductions and how to dress professionally. There are two schools of thought on this. This is a practical approach consisting of eight patient experience domains that matter most to patients and staff, expressed in the form of eight behaviours that staff can demonstrate towards patients to deliver high-quality relational care. Your rsum: The essential document for career advancement, Making a smooth transition into community nursing settings, The double life of a RN and NFL Cheerleader - 1-on-1 with Philadelphia Eagles Gabriela Bren, Realizing Our Potential as Psych NPs When Treating the Adult Schizophrenia Community. WebClinical Clip: Introduction to patient 1 and Introduction to patient 2 (answers) Before you watch the film clips . 1. The more put together your appearance, the more positive the impression you make. You can help your patient achieve harmony in mind, body, and spirit when engaging in a therapeutic relationship based on effective communication that Rapid health restoration and recovery of the patient.
It increases the visibility of the nurse's knowledge and expertise, helping WebIntroduction serves as the first, integral part of the treatment process. follows rigorous standards of quality and accountability. One of the ways to introduce yourself to a patient is by using the five Ps. Prepare beforehand. Hospital-Based Medicine, Though gender and age are no longer factors when making business introductions, knowing where people are positioned is crucial. But if you look at every patient as someone who could be your mom, your dad, your son, your sister, your daughterthat will help you to be friendly and compassionate at all times. We've all experienced that awkward moment when introductions aren't made and we end up looking at each other, wondering what to say. *disclosure: this post may contain affiliate links. Whatever the rapport-building technique used, self-awareness seems to be a critical skill in this exercise, and an approach used with one patient may not necessarily be useful with another. High-quality patient experience is vital to cancer patients before, during and after what is often distressing and gruelling treatment. This is where precedence is critical, because you need to know who's who in order to perfect the introduction. I'm OK with analytics cookies. Dr. Matlin, this is Dr. Julia Smith, the orthopedic surgeon you called to consult on Mr. Wong's case." Through trial and testing, I have realised that the aforementioned issues are easily rectified by providing some context to the question, such as to learn a little about your life story, could you start with telling me what you do / have done for a living?. Always be sure to make friendly eye contact with your patient when introducing yourself. 
If you know the first name of one person and not the other, it's best to leave given names out of the introduction. Rationale and key points This article explores the process of introducing yourself to patients. Again, I cant possibly remember all their names and reasons for attending. Most importantly she is a patient. It felt awkward and very wrong. If youre underdressed, you could embarrass yourself and your colleagues. One of the most exciting things about working in patient safety and health care quality is that its not Following what etiquette experts call the rule of 12 can ensure your first impression is a good one. As well as ensuring a more personal experience, it also provides an opportunity to gather other essential information about that persons individual needs that may impact on their care, such as language and support requirements, disability issues, and religious and dietary needs. Working on a vascular surgery ward, I have found it challenging to remember the name and medical history of a patient with an ischaemic leg being treated with a similar cocktail of drugs to the patient in the next bay. Listening to patients and treating them as people is an essential part of those values.
Nurs Stand. Studies have shown that limited training capacity among healthcare workers has affected reporting of ADRs and weakened the pharmacovigilance system in Tanzania. Whether youre introducing yourself to someone or introducing two people to each other, make sure you do so in the correct manner. Kumar and Clarke's Clinical Medicine. Introductions also convey critical information, like who you are, and what your role is. Introduce yourself and explain your role in your patient's care. All patients should be treated with compassion and the fact this movement has started from within the NHS itself makes it all the more powerful. The details, including your email address/mobile number, may be used to keep you informed about future products and services. The benefits of a good nurse-patient relationship is that: it makes it easier to provide patient care, it improves patient outcomes, it makes the nurses job easier. And then maybe you can follow in the footsteps of Kate Granger and make your workplace a more welcoming, pleasant, and safer space. What if the damaged can is on sale? Lets make sure we start with an introduction. Macmillan is calling for all NHS hospital trusts to adopt the Macmillan Values Based Standard in order to improve their cancer patient experience. Effective communication skills are essential to A simple May I call you by your first name? will go a long way with older patients. But knowing how to introduce yourself properly to a new patient can be difficult. I am also wary that unemployed patients, homeless patients or those with chronic debilitating conditions may begin to fear interactions with healthcare professionals if occupation is routinely probed at the beginning of every medical interaction. Staff should not be criticised for failing to meet unachievable targets. document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 HealthCom Media All rights reserved. Youll gain a competitive edge. The other day, I was invited to give a seminar on interprofessional teamwork to a group of residents and attendees at a prestigious university medical center in Europe. Effective communication skills are essential to foster therapeutic nurse-patient relationships based on mutual trust and respect. Building trust is the number one reason its vital for you, as a nurse, to introduce yourself to your patientsand to do it properly. Trusts are now sharing ideas about how to boost compassionate care for patients across the UK. Hopefully, its not too much to ask caregivers to keep a simple mental checklist of everything they do when approaching a patient: sit down near the patient, introduce yourself by name, listen to the patient and learn from them. But thats not all it takes to advance your career to the next level. May 31, 1998. www.bizjournals.com/kansascity/stories/1998/06/01/smallb2.html?page=all. When you forget someone's name, promptly remedy the situation. In these film clips Gretel, the nurse, is introducing herself to the patient (Sue Felix) and taking her blood pressure. and those around her that everything that can be done is being done. A keynote speaker, Kathleen D. Pagana is a professor emeritus at Lycoming College in Williamsport, Pennsylvania, and president of Pagana Keynotes and Presentations. Introduction: In Sub-Saharan Africa, there are knowledge gaps on adverse drug reactions (ADRs) of antiretroviral treatment (ART). Careers. One physician said he didnt understand why he should invest the time to introduce himself to registered nurses whom he will probably never see again. If you think its silly, try it just once. Federal government websites often end in .gov or .mil. Physicians cry too: 6 tips for coping with death and grief as a health care worker, From clocking in to clocking out: the transition to retirement, Physicians are a finite resource we need to protect, Beyond pizza and pens: National Doctors Day should be about saving lives, Breaking the cycle of failure in modern medicine, The real cause of Americas opioid crisis: Doctors are not to blame, The fight for reproductive health: Why medication abortion matters. The campaign received enthusiastic support today from Jane Cummings, the Chief Nursing Officer of England, who has been driving compassion in care through the 6Cs campaign. Secondly, I moved towards a flat hierarchy by presenting myself to patients with my first name only, but soon realised that introducing myself with my surname, Dr Butt, was more memorable for patients, particularly on my gastroenterology rotation. When I do a workshop, I always begin with a brief introduction asking people to give their full names and to tell me why they are there and what they hope to get out of it. If we put patients first, we would have open visiting hours. At the time Dr Granger wrote in a blog for the NHS England website: What has struck me since I began to publicly share my experiences as a patient is just how powerful the voice of a clinician living life on the other side can be. Required fields are marked *. The tips below will help you understand basic guidelines so youll feel more confident and appear professional. PMID: 27979018 pubmed.ncbi.nlm.nih.gov/27979018/. A climate of even more person focused care starts See what happens. A patient who knows what youre doing will better understand the why, and that understanding will go a long way in trusting you and appreciating your healthcare plan for them. Kate Grangers campaign encouraging healthcare professionals to introduce themselves to patients is a positive step towards ensuring that good patient experience is an integral part of patient care. 's editorial policy editorial process and privacy policy. Rationale and key points This article explores the process of introducing yourself to patients. Thomas Uzuegbunem is a registered nurse who graduated with a bachelors in business and went on to get his bachelors of science in nursing. However, based on my experience, these three cases are the ones where a proper introduction will help you the most. One of the ways a therapeutic relationship does this is by fostering trust between the nurse and the patient. Patient education allows patients to play a bigger role in their own care. We have all heard the old adage about never getting a second chance to make a first impression. Being a patient can be a disorientating experience.
Then he or she will either introduce the others in the room to the patient or give them the opportunity to introduce themselves. These can be identified by gel filtration HPLC, which has been analyzed in a manner that yields the same values as the de facto standard method, i.e., ultracentrifugation; however, previous studies have found that Disclaimer.